measuring employee engagement
Measuring Employee Engagement with A.I. and Machine Learning
A small number of companies have begun developing new tools to measure employee engagement without requiring workers to fill out surveys or sit through focus groups. HR professionals and engagement experts are watching to see if these tools gain traction and lead to more effective cultural and retention strategies. Two of these companies--Netherlands-based KeenCorp and San Francisco's Cultivate--glean data from day-to-day internal communications. KeenCorp analyzes patterns in an organization's (anonymized) email traffic to gauge changes in the level of tension experienced by a team, department or entire organization. Meanwhile, Cultivate analyzes manager email (and other digital communications) to provide leadership coaching.